• Contact Us

    As of July 14 2014, PolyScience Culinary is now a division of Breville USA, Inc., located in Torrance, California.

    For sales, support, and service inquiries, please call +1-844-765-9724, Monday – Friday from 6:00am-5:00pm PST.

 

  • How to place an order

    Direct customers

    Orders may be placed through our website shopping cart or by phone and email. Outside the US & Canada, you may contact our international distributing partners. You find a list of countries and contacts here.

    When ordering, please include and carefully review the following information:

    • Quantity
    • Model/Part Number & Electrical Plug Option
    • Shipping Address
    • Billing Address
    • Contact Information (name, phone number and email address)

    Distribution Partners

    Orders may be placed by phone or email. When ordering, please include the following information:

    • Quantity
    • Model/Part Number & Electrical Plug Option
    • Shipping Address
    • Billing Address
    • Contact Information (name, phone number and email address)
    • Purchase Order Number

 

  • Pricing & Terms of Sale for Direct Customers

    All pricing is in U.S. dollars; prices quoted are exclusive of any applicable sales tax. Minimum order size is $25.00. Orders are shipped from Torrance, California U.S.A. Payment terms for established accounts is Net 30 days. New accounts are welcome; a D&B rating or three business references and one bank reference are required. Visa and MasterCard are accepted. Pricing and specifications are subject to change without notice.

 

  • Trade-In

    If you have an old or broken competitor product, we will happily offer a discount towards the purchase of a new PolyScience temperature controlled product. We will even pay for the shipping and dispose of your old product in an environmentally responsible manner.

 

  • Warranty

    We back most of our products with a 1-year limited warranty on parts and labor. Warranty information for specific products can be found on the product pages of our website. For additional details or questions, please contact us at +1-844-765-9724, Monday – Friday from 6:00am-5:00pm PST.

 

  • Product Returns

    Should it be necessary to return a product under the terms of the product warranty, please contact us directly for a Return Authorization (RA) number and begin the Return Process. The issue of an (RA) number does not guarantee a refund until the returned product has been inspected and complies with the terms of the warranty.

    Terms and Conditions: The appliance must have been purchased from PolyScience directly. PolyScience cannot accept returns for branded appliances purchased from other retailers or resellers. The appliance must be in new, unused condition and contain all unopened original packaging and accessories. No returns will be accepted without an issued and approved RA.

 

  • How to become a distribution partner

    We are happy to accept applications for new distribution partners. Please contact our culinary sales department.